Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are usually prepared and dispatched within 1–3 business days.

Business days are Monday to Friday, excluding public holidays in Poland.

Please note that jewellery made according to an individual customer request or specification may require additional preparation time. Where applicable, the estimated processing time will be communicated before the order is confirmed.

Once your order has been dispatched, you will receive shipping information where tracking is available.

SHIPPING WITHIN POLAND

We currently offer the following delivery options within Poland:

InPost Parcel Lockers
InPost Courier
DPD Courier
ORLEN Paczka

Shipping rates within Poland are fixed for each available delivery method and are displayed at checkout before you complete your purchase.

The available delivery options may depend on the delivery address and the products included in your order.

EUROPEAN UNION SHIPPING

We currently ship to countries within the European Union.

Shipping costs depend on the destination country and the available delivery method.

The exact shipping cost will be calculated and displayed at checkout after you enter your delivery country and address.

Available delivery methods and estimated delivery times may vary depending on the destination.

DELIVERY TIMES

Estimated delivery times are provided during checkout or with your shipping information where available.

Please remember that order processing time and carrier delivery time are separate. The 1–3 business day processing period refers to the time required to prepare your order before dispatch.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather conditions or periods of unusually high demand.

Unless a different delivery period has been agreed with you, orders will be delivered within the time required by applicable consumer law. Under EU consumer rules, goods should generally be delivered within 30 days unless another delivery time has been agreed.

SHIPPING COSTS

All applicable shipping costs are shown before you place your order.

For deliveries within Poland, shipping rates are fixed according to the selected delivery method.

For deliveries to other European Union countries, shipping costs are calculated based on the destination and are displayed after the delivery address has been entered.

No additional shipping service will be added to your order without your selection or consent.

TRACKING

Where tracking is available for your selected delivery method, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed over to the carrier.

DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

If you notice an error in your address, contact us as soon as possible at hello@stoneorchardstudio.com.

We will do our best to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has been handed over to the carrier.

Additional shipping costs may apply if an order needs to be sent again because an incorrect or incomplete delivery address was provided.

DELAYED OR MISSING ORDERS

If your order has not arrived within the expected delivery period, please contact us at hello@stoneorchardstudio.com and include your order number.

We will investigate the shipment with the carrier.

If an order is not delivered within the agreed or legally required period, your statutory consumer rights remain fully applicable.

DAMAGED PARCELS

If your jewellery arrives damaged, please contact us as soon as possible at hello@stoneorchardstudio.com.

Please include:

your order number,
a description of the problem,
photographs of the jewellery and packaging where possible.

Where Stone Orchard Studio arranges the delivery, we remain responsible for the risk of loss of or damage to the goods until you, or a third party designated by you other than the carrier, receive them.

If a carrier selected from the delivery methods offered by Stone Orchard Studio damages the parcel, your claim should be made to Stone Orchard Studio, and we will deal with the carrier where necessary. This is consistent with Polish consumer rules on responsibility for shipments.

CUSTOM-MADE ORDERS

Jewellery created according to an individual customer's specifications may require a longer processing period than standard products.

Where applicable, the expected preparation time will be agreed or communicated before the order is confirmed.

Please note that custom-made or clearly personalised jewellery may also be subject to different return rules. Please refer to our Refund Policy for details.