Shipping & Returns

We want your Stone Orchard jewellery to reach you safely and beautifully packaged. Below you’ll find information about order processing, delivery and returns.

Order Processing

Orders are usually prepared and dispatched within 1–3 business days.

Please note that custom-made jewellery may require additional processing time. If your order requires a longer preparation period, we will let you know.

Shipping Within Poland

We currently offer the following delivery options within Poland:

InPost Parcel Lockers
InPost Courier
DPD Courier
ORLEN Paczka

Shipping rates within Poland are fixed and are shown at checkout before you complete your purchase.

European Union Shipping

We ship to countries within the European Union.

Shipping costs depend on the destination country. The exact shipping rate will be calculated and displayed at checkout after you enter your delivery address.

Estimated delivery times may vary depending on the destination and carrier.

Returns

We hope you will love your Stone Orchard jewellery. If you change your mind, you may return eligible items within 14 days of receiving your order.

Returned jewellery should be:

unused and unworn,
in its original condition,
returned with its original packaging where possible.

Custom-Made Jewellery

Jewellery created specifically to your individual request or personalised according to your specifications cannot be returned, except where required by applicable consumer law.

How to Make a Return

If you would like to return an item, please contact us before sending your parcel so we can provide you with the return instructions.

Please include your order number in your message.

Return Shipping Costs

Unless the item is faulty, damaged or incorrect, the cost of returning the order is the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot take responsibility for returned parcels that are lost in transit.

Damaged or Incorrect Orders

If your jewellery arrives damaged or you receive an incorrect item, please contact us as soon as possible and include your order number and photos of the item.

We will do our best to resolve the issue promptly.